Using Synapse Motion
App terms and conditions
These terms govern business use of the Synapse Motion application, a product of Viral Connections Inc. (“Synapse Motion,” “we,” “us,” or “our”). By accessing or using the app, you agree to these terms on behalf of yourself and any organization you represent. If you do not agree, do not use the app. If a separate signed agreement between your organization and us conflicts with these terms, the signed agreement controls to the extent of the conflict.
Accounts and authority
You must have authority to bind any organization on whose behalf you use the app. You are responsible for providing accurate account information, safeguarding credentials, managing access by your users, and activity under your account. Notify us promptly at info@synapsemotion.ai if you suspect unauthorized access. You are responsible for your users’ compliance with these terms.
Using the app
Synapse Motion helps users connect business and marketing data, interpret information, and support decisions and actions. Features and availability depend on your plan, configuration, connected services, and permissions. You may use the app for your lawful internal business purposes subject to these terms and your plan. You may not access data without authorization, interfere with the app’s security or availability, introduce malicious code, bypass access controls, or use the app in violation of law or third-party rights.
Connected services and customer data
You are responsible for the data you submit or connect and for obtaining the rights, permissions, and notices needed for us to process it as described in these terms and our privacy policy. You grant us permission to host, access, process, and use that data to operate, secure, support, and improve the service, including training AI models, as described in the privacy policy. You retain your rights in your data. Where applicable law requires a separate data processing agreement, the parties must enter into one before processing that requires it.
Connected third-party services are governed by their own terms and privacy practices. Their availability and the data or actions accessible through them depend on their providers and the permissions you grant. We do not control and are not responsible for third-party services.
AI-generated output and actions
AI-generated analyses, suggestions, and other output can be incomplete, inaccurate, or unsuitable for your situation and are not professional advice. You are responsible for reviewing and verifying output and decisions before relying on them. Available actions and approval controls depend on the app’s configuration and your permissions. You are responsible for actions you or your users authorize and for reviewing automation settings and connected-account permissions.
Plans, trials, and payment
Plans are recurring subscriptions. The price, billing interval, applicable taxes, and any trial terms are shown in your order or checkout. Subscriptions renew at the applicable billing interval unless canceled before renewal. You are responsible for applicable charges and taxes disclosed at purchase.
You may request a refund within 15 days after a purchase by emailing info@synapsemotion.ai with your account and purchase details. After that period, purchases are final, except where applicable law requires otherwise. To request cancellation, contact the same address before the next renewal. Cancellation prevents future renewals and does not by itself provide a refund outside the policy above.
Ownership and permitted use
We and our licensors retain rights in the app, its software, and our branding. Subject to these terms, you may use output generated for you for your business purposes. Output may not be unique, and we do not guarantee that it is accurate, protectable, or free of third-party rights. Except for the permissions expressly granted, these terms do not transfer either party’s intellectual property rights.
Suspension, termination, and data access
We may suspend or terminate access when reasonably necessary to protect the service or others, comply with law, address nonpayment, or respond to a breach of these terms. You may stop using the app and request cancellation as described above. Upon termination, your right to use the app ends. You may request access to or deletion of your data by contacting us; retention and deletion are subject to our privacy policy and applicable law. Provisions that by their nature should survive termination continue to apply.
Disclaimers, liability, and disputes
To the maximum extent permitted by applicable law, the app and its output are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted, secure, or error-free operation, or particular business results.
To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, business opportunities, or data arising from use of the app. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.
You agree to defend, indemnify, and hold us harmless against third-party claims arising from your unlawful use of the app, your data, or your breach of these terms, to the extent permitted by law. We will notify you of a claim and cooperate reasonably in its defense.
To the extent permitted by applicable law, you must submit a claim related to the app to us in writing within 15 days after you become aware of the facts giving rise to it. This requirement does not shorten any mandatory limitation period or restrict rights that cannot be waived.
These terms are governed by the laws of Panama. Subject to mandatory applicable law, disputes arising from these terms are subject to the courts of Panama City, Panama.
Changes and contact
We may update these terms as the service or legal requirements change. We will post the revised terms here and provide notice of material changes where required by law. Continued use after changes take effect constitutes acceptance to the extent permitted by law. For questions, contact Viral Connections Inc. at info@synapsemotion.ai.